Twitter launched a number of new features for its website today that allow more companies to embed their content in the site’s right-hand media pane, making the site feel even more “app-like.” Coincidentally enough, while Twitter was making this announcement Google was launching Chrome OS, and talking about all the great apps that users can download from the Chrome store — many of which cost money to download and have features that don’t work fully unless you are using a Chrome browser or the Chrome OS. One is about the web and the other is about apps.
Obviously, Twitter has apps too — it has an iPhone ( aapl) app, an iPad app and an Android app, and may even be working on a Chrome OS app. But the company has also been spending a lot of time and resources on its website and adding new features to it, including the ability to embed Slideshare presentatations, Instagram photos, iTunes links shared via Ping, YouTube videos, Rdio tunes and other multimedia content. The new version of the site (which is still being rolled out to users) even feels app-like in the way content slides out into the media pane. But you don’t have to download it and you don’t have to pay for it.
The features that Google’s Chrome OS apps have to offer are nice as well, and the user interface in many cases is very slick, but they still represent new apps that users have to find and download from a new app store, just as they have to download apps for their iPads or iPhones, or their Android devices. Everyone seems to want to have an app or an app store — even Mozilla is apparently developing one — in part because of the monetization potential that many see, not just from users paying to download the application, but also from in-app purchases or subscriptions or upgrades.
So what happened to just using the Internet and the regular web? The father of the web, Sir Tim Berners-Lee, wrote recently in Scientific American about the rise of the walled-garden approach to applications, and his concern about how users are being restricted by proprietary platforms, with limited abilities to link or share content, both of which are at the heart of the web’s power — and he is right to be concerned. In some ways, the web seems to be getting subsumed by a flurry of different platforms and app stores.
One of the powerful things about HTML5, as Google CEO Eric Schmidt noted in his talk following the Chrome OS launch, is that it allows developers to produce rich, interactive websites that look and feel like applications. So why don’t more companies take the approach that Twitter is taking, and develop better websites instead of focusing on building apps for a dozen different stores? Obviously apps have a number of benefits — monetization through downloads being one of them — but there are a ton of benefits to just having a better website as well, and one is that anyone can use it without having to pay for it.
Related GigaOM Pro content (sub req’d):
- Why Google Should Fear the Social Web
- Lessons From Twitter: How to Play Nice With Ecosystem Partners
- What We Can Learn From the Guardian’s Open Platform
Not so long ago, comparison shopping required actually going to several stores or sifting through every circular in the Sunday paper. And even as at-home internet access became commonplace, that didn't really help if you'd gone to the store without doing the legwork in advance. But the rapid growth of web-enabled phones could be leading to better retail prices and more informed consumers.
A recent Wall Street Journal story cites some interesting statistics to lend credence to this theory. First, there's the report by Coremetrics that says the number of customers using mobile devices to access retail websites on Black Friday in 2010 was more than 50 times greater than just a year earlier.
Second, the Journal quotes a retail consultant as saying that 45% of smartphone users had used their mobile devices for purposes of comparison shopping.
With this increasing transparency for prices, retailers may be forced to either cut prices to keep customers in the store or offer items that can't be purchased elsewhere.
Many stores have already put an end to the practice of offering a lower online price than you'd get at a retail location. "Those days are over," says the president of PriceGrabber.com. "The line between offline and online has been blurred."
Some retailers are attempting to use smartphones to their advantage. For example, Best Buy has partnered with a price comparison app so that whenever someone searches for something at Walmart that could also be purchased at Best Buy, the user will be shown ads for these comparable BB products.
"That is an opportunity to steal a sale right when someone is in the throes of making a decision. That is what makes mobile so powerful," says Best Buy Chief Marketing Officer.
Have you been using your smartphone to compare prices this holiday season?
Phone-Wielding Shoppers Strike Fear Into Retailers
Thanks to Lyn for the tip!
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